SalesforceSalesforce
AI-201 · Question #129
AI-201 Question #129: Real Exam Question with Answer & Explanation
Sign in or unlock AI-201 to reveal the answer and full explanation for question #129. The question stem and answer options stay visible for context.
AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
Universal Containers plans to enhance the customer support team's productivity using AI. Which specific use case necessitates the use of Prompt Builder?
Options
- ACreating a draft of a support bulletin post for new product patches
- BCreating an Al-generated customer support agent performance score
- CEstimating support ticket volume based on historical data and seasonal trends
Unlock AI-201 to see the answer
You've previewed enough free AI-201 questions. Unlock AI-201 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#Prompt Builder#Generative AI#Einstein GPT#Service Cloud AI