An Agentforce created a custom Agent action, but it is not being picked up by the planner service in the correct order. Which adjustment should the Al Specialist make in the custom Agent action…

The correct answer is A. Specify the dependent actions with the reference to the action API name. When a custom Agent action must execute after another action (a dependency), the Specialist should explicitly specify the dependent actions by referencing their API names in the action's instructions. This gives the Agentforce planner service the context it needs to correctly…

AI Features for Service (e.g., Einstein Bots, Next Best Action)

Question

An Agentforce created a custom Agent action, but it is not being picked up by the planner service in the correct order. Which adjustment should the Al Specialist make in the custom Agent action instructions for the planner service to work as expected?

Options

ASpecify the dependent actions with the reference to the action API name.
BSpecify the profiles or custom permissions allowed to invoke the action.
CSpecify the LLM model provider and version to be used to invoke the action.

How the community answered

(28 responses)

A
82% (23)
B
7% (2)
C
11% (3)

Explanation

When a custom Agent action must execute after another action (a dependency), the Specialist should explicitly specify the dependent actions by referencing their API names in the action's instructions. This gives the Agentforce planner service the context it needs to correctly sequence action execution. Option B (specifying profiles or permissions) controls who can invoke the action, not the execution order. Option C (specifying the LLM model provider/version) relates to model selection, which is not how planner ordering or action dependencies are defined.

Topics

#Agent Actions#AI Planner#Action Dependencies#Salesforce AI Configuration

Community Discussion

No community discussion yet for this question.

Full AI-201 Practice