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AI-201 · Question #127

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to custom

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AI Features for Service (e.g., Einstein Bots, Next Best Action)

Question

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions. Which use case functionality of Model Builder aligns with UC's request?

Options

  • AProduct recommendation prediction
  • BCustomer churn prediction
  • CContract Renewal Date prediction

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Topics

#Customer Churn#Predictive Analytics#Salesforce Einstein#Customer Retention
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