500-445 Exam Questions

What are two specifications for reporting templates? (Choose two.)

What is the limit of concurrent agents per application server?

In which two ways are chats transferred? (Choose two.)

Which LDAP URL allows configuration in the properties pane under SSO configuration?

Which CLI command verifies the authenticity and integrity of a downloaded ISO?

Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

What connects to the Media routing peripheral gateway of ICM to the ECE server?

Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

Which feature is unable to be deleted or made inactive?

What are the workflow types in ECE?

Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)

Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connections with cloud connect services?

Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

Which User objects in Enterprise Chat and Email are mapped in UCCE?

Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)

Which activities can agents pick and pull?

Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

Which TCP ports need to be opened in the firewall between the Web Server and Application server?

What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

What is the messaging server component for 400 agent deployments?

What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?

Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)

Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?

Which group must an email match to be transferred to any queue?

What is the default value for the email media class set by the installer?

What is the maximum value for the `MaxMessageSize' property to allow the total number of characters for each chat message?

What are three report categories and templates included for ECE reporting? (Choose three.)

Which process scans content and applies regular expressions to mask the sensitive information?

What are three steps in a chat process flow? (Choose three.)

What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?

What is the default frequency value of ECE Monitors notification?

Which items must be configured before agents can reply to emails from customers?

When does the workflow assignment service publish a message to the application server?

How is the ECC variable created for chat, inbound and outbound email activities?

What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

What are three reasons aliases cannot be deleted? (Choose three.)

What must be registered to receive chat messages while registering the application for chat API integration?

What are three steps in an email process flow? (Choose three.)

Which two types of data does a file server store? (Choose two.)

Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

What is the formula for a standardized agent count for email?

Which mode must be used for Always On Availability Group clustering?

How do chat entry points behave?

Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)

What is an MRD a collection of that is associated with a common communication medium?

Which partition level settings are needed to configure email?

What are two required configurations when setting up user accounts and permissions? (Choose two.)

Which TCP must be opened in the firewall between Services server and Messaging server?

What is the character limit for passwords when installing Enterprise Chat and Email applications?

How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?