500-445 Exam Questions
56 real 500-445 exam questions with expert-verified answers and explanations. Page 1 of 2.
- Question #1
What are two specifications for reporting templates? (Choose two.)
- Question #2
What is the limit of concurrent agents per application server?
- Question #3
In which two ways are chats transferred? (Choose two.)
- Question #4
Which LDAP URL allows configuration in the properties pane under SSO configuration?
- Question #5
Which CLI command verifies the authenticity and integrity of a downloaded ISO?
- Question #6
Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)
- Question #7
What connects to the Media routing peripheral gateway of ICM to the ECE server?
- Question #8
Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?
- Question #9
Which feature is unable to be deleted or made inactive?
- Question #10
What are the workflow types in ECE?
- Question #11
Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)
- Question #12
Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connections with cloud connect services?
- Question #13
Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)
- Question #14
Which User objects in Enterprise Chat and Email are mapped in UCCE?
- Question #15
Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)
- Question #16
Which activities can agents pick and pull?
- Question #17
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?
- Question #18
Which TCP ports need to be opened in the firewall between the Web Server and Application server?
- Question #19
What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)
- Question #20
What is the messaging server component for 400 agent deployments?
- Question #21
What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?
- Question #22
Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)
- Question #23
Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?
- Question #24
Which group must an email match to be transferred to any queue?
- Question #25
What is the default value for the email media class set by the installer?
- Question #26
What is the maximum value for the `MaxMessageSize' property to allow the total number of characters for each chat message?
- Question #27
What are three report categories and templates included for ECE reporting? (Choose three.)
- Question #28
Which process scans content and applies regular expressions to mask the sensitive information?
- Question #29
What are three steps in a chat process flow? (Choose three.)
- Question #30
What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?
- Question #31
What is the default frequency value of ECE Monitors notification?
- Question #32
Which items must be configured before agents can reply to emails from customers?
- Question #33
When does the workflow assignment service publish a message to the application server?
- Question #34
How is the ECC variable created for chat, inbound and outbound email activities?
- Question #35
What are four best practices before starting to troubleshoot ECE issues? (Choose four.)
- Question #36
What are three reasons aliases cannot be deleted? (Choose three.)
- Question #37
What must be registered to receive chat messages while registering the application for chat API integration?
- Question #38
What are three steps in an email process flow? (Choose three.)
- Question #39
Which two types of data does a file server store? (Choose two.)
- Question #40
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)
- Question #41
What is the formula for a standardized agent count for email?
- Question #42
Which mode must be used for Always On Availability Group clustering?
- Question #43
How do chat entry points behave?
- Question #44
Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)
- Question #45
What is an MRD a collection of that is associated with a common communication medium?
- Question #46
Which partition level settings are needed to configure email?
- Question #47
What are two required configurations when setting up user accounts and permissions? (Choose two.)
- Question #48
Which TCP must be opened in the firewall between Services server and Messaging server?
- Question #49
What is the character limit for passwords when installing Enterprise Chat and Email applications?
- Question #50
How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?