500-445 Exam Questions
56 real 500-445 exam questions with expert-verified answers and explanations. Page 1 of 2.
- Question #1Understanding Cisco UCCE Chat and Email
What are two specifications for reporting templates? (Choose two.)
Reporting TemplatesTemplate LicensingReport GenerationUCCE Reporting - Question #2Understanding Cisco UCCE Chat and Email
What is the limit of concurrent agents per application server?
concurrent agentsapplication server limitsUCCE capacityagent configuration - Question #3Understanding Cisco UCCE Chat and Email
In which two ways are chats transferred? (Choose two.)
Chat transfer mechanicsSession state constraintsUCCE Chat operationsTransfer limitations - Question #4Understanding Cisco UCCE Chat and Email
Which LDAP URL allows configuration in the properties pane under SSO configuration?
LDAP configurationSSO setupCisco UCCEAuthentication - Question #5Troubleshooting and Best Practices
Which CLI command verifies the authenticity and integrity of a downloaded ISO?
openssl commandsdigital signature verificationISO integrityhash algorithms - Question #6Understanding Cisco UCCE Chat and Email
Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)
Agent SSOECE/CCE configurationAuthentication setupSSO dependencies - Question #7Understanding Cisco UCCE Chat and Email
What connects to the Media routing peripheral gateway of ICM to the ECE server?
UCCE ArchitectureMedia RoutingECE ServerApplication Server - Question #8Understanding Cisco UCCE Chat and Email
Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?
UCCE wait messagesCall variablesChat/Email gadgetsDynamic customer messaging - Question #9Troubleshooting and Best Practices
Which feature is unable to be deleted or made inactive?
Exception QueueUCCE ConfigurationSystem ConstraintsQueue Management - Question #10Understanding Cisco UCCE Chat and Email
What are the workflow types in ECE?
ECE WorkflowsWorkflow TypesConfigurationArchitecture - Question #11Troubleshooting and Best Practices
Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)
Daylight SavingsCalendar ConfigurationShift ManagementSystem Configuration - Question #12Understanding Cisco UCCE Chat and Email
Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connections with cloud connect services?
WXM ArchitectureECE CommunicationServer ComponentsPort Configuration - Question #13Understanding Cisco UCCE Chat and Email
Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)
CUIC integrationECE configurationSQL permissionsMixed mode authentication - Question #14Understanding Cisco UCCE Chat and Email
Which User objects in Enterprise Chat and Email are mapped in UCCE?
User ObjectsUCCE MappingEnterprise ChatEnterprise Email - Question #15Troubleshooting and Best Practices
Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)
ECE troubleshootingActivity auditService monitoringDiagnostic tools - Question #16Understanding Cisco UCCE Chat and Email
Which activities can agents pick and pull?
Agent capabilitiesPick/Pull operationsSkill groupsEmail routing - Question #17Understanding Cisco UCCE Chat and Email
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?
Business CalendarsWorking Hours ConfigurationAdministrative SettingsScheduling Management - Question #18Implementing Cisco UCCE Email
Which TCP ports need to be opened in the firewall between the Web Server and Application server?
Firewall ConfigurationIMAPS PortEmail SecurityNetwork Architecture - Question #19Understanding Cisco UCCE Chat and Email
What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)
Single Sign-On (SSO)Agent AuthenticationECE/CCE IntegrationCross-Platform Access - Question #20Understanding Cisco UCCE Chat and Email
What is the messaging server component for 400 agent deployments?
Messaging ServerDeployment TopologyUCCE ArchitectureComponent Colocation - Question #21Understanding Cisco UCCE Chat and Email
What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?
Attachment size limitsAgent UI performanceUCCE specificationsFile handling - Question #22Troubleshooting and Best Practices
Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)
Service Account ConfigurationActive DirectorySQL Server SecurityAccount Properties - Question #23Understanding Cisco UCCE Chat and Email
Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?
Queue PermissionsService ConfigurationUCCE OperationsInteraction Management - Question #24Implementing Cisco UCCE Email
Which group must an email match to be transferred to any queue?
Email routingApplication pathQueue assignmentUCCE Email - Question #25Implementing Cisco UCCE Email
What is the default value for the email media class set by the installer?
Email media classUCCE configurationInstaller defaultsEmail settings - Question #26Implementing Cisco UCCE Chat
What is the maximum value for the `MaxMessageSize' property to allow the total number of characters for each chat message?
MaxMessageSize PropertyChat ConfigurationMessage LimitsUCCE Chat Parameters - Question #27Understanding Cisco UCCE Chat and Email
What are three report categories and templates included for ECE reporting? (Choose three.)
ECE Reporting TemplatesSupervisor Status ReportsEmail SurveyContact Center CCAI - Question #28Understanding Cisco UCCE Chat and Email
Which process scans content and applies regular expressions to mask the sensitive information?
Data MaskingRegular ExpressionsSensitive Data ProtectionSecurity - Question #29Understanding Cisco UCCE Chat and Email
What are three steps in a chat process flow? (Choose three.)
Chat process flowChat Entry PointAgent gadgetConfiguration - Question #30Understanding Cisco UCCE Chat and Email
What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?
network latencyCCE infrastructureserver delay thresholdssystem specifications - Question #31Understanding Cisco UCCE Chat and Email
What is the default frequency value of ECE Monitors notification?
ECE MonitorsNotification FrequencyDefault ConfigurationUCCE - Question #32Implementing Cisco UCCE Email
Which items must be configured before agents can reply to emails from customers?
Email configurationWorkflowsEmail routingAgent setup - Question #33Understanding Cisco UCCE Chat and Email
When does the workflow assignment service publish a message to the application server?
Workflow assignment serviceTask creationMessage publishingUCCE components - Question #34Understanding Cisco UCCE Chat and Email
How is the ECC variable created for chat, inbound and outbound email activities?
ECC variableactivity.idemail activitieschat activities - Question #35Troubleshooting and Best Practices
What are four best practices before starting to troubleshoot ECE issues? (Choose four.)
ECE troubleshootingbest practicesdeployment modellog collection - Question #36Implementing Cisco UCCE Email
What are three reasons aliases cannot be deleted? (Choose three.)
Alias ManagementEmail ConfigurationSystem DependenciesDeletion Constraints - Question #37Implementing Cisco UCCE Chat
What must be registered to receive chat messages while registering the application for chat API integration?
Chat API integrationWebhooks configurationApplication registrationMessage delivery - Question #38Understanding Cisco UCCE Chat and Email
What are three steps in an email process flow? (Choose three.)
email process flowemail ingestionUCCE componentsmessage routing - Question #39Understanding Cisco UCCE Chat and Email
Which two types of data does a file server store? (Choose two.)
file server functionalitydata storage typesinfrastructure basicsstorage management - Question #40Implementing Cisco UCCE Chat and Email
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)
ECE Media ClassesConfiguration RequirementsChat and Email SetupQueue Configuration - Question #41Understanding Cisco UCCE Chat and Email
What is the formula for a standardized agent count for email?
Email Agent MetricsWorkload CalculationAgent StaffingUCCE Email - Question #42Troubleshooting and Best Practices
Which mode must be used for Always On Availability Group clustering?
Availability GroupsWindows AuthenticationDatabase ClusteringKerberos - Question #43Understanding Cisco UCCE Chat and Email
How do chat entry points behave?
Chat entry pointsChat configurationWebsite integrationUCCE Chat architecture - Question #44Understanding Cisco UCCE Chat and Email
Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)
UCCE prerequisitesEnterprise Chat and EmailICM infrastructureCTI server - Question #45Understanding Cisco UCCE Chat and Email
What is an MRD a collection of that is associated with a common communication medium?
MRD (Media Routing Domain)Route PointDN (Directory Number)Media routing architecture - Question #46Implementing Cisco UCCE Email
Which partition level settings are needed to configure email?
email configurationpartition settingsSMTP serverauto response - Question #47Understanding Cisco UCCE Chat and Email
What are two required configurations when setting up user accounts and permissions? (Choose two.)
Domain Account RequirementsECE InstallationAccount ConfigurationAdministrator Permissions - Question #48Troubleshooting and Best Practices
Which TCP must be opened in the firewall between Services server and Messaging server?
UCCE infrastructureTCP portsFirewall rulesServer communication - Question #49Understanding Cisco UCCE Chat and Email
What is the character limit for passwords when installing Enterprise Chat and Email applications?
password configurationcharacter limitsinstallation requirementsChat and Email setup - Question #50Troubleshooting and Best Practices
How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?
alias configurationworkflow routingexception queueactivity timeout