Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

Question

Options

• ABusiness hours
• BAdministrative script
• CBusiness calendars
• DTime of day

• A
  2% (1)
• B
  2% (1)
• C
  88% (38)
• D
  7% (3)

Explanation

Business Calendars (C) is correct because, in ECE (Enterprise Contact Center environments like Avaya ECE or Cisco UCCX), Business Calendars are the dedicated configuration objects that allow administrators to define both working hours and non-working days (such as holidays and weekends) for specific departments - giving a complete yearly schedule view.

• Business Hours (A) is wrong because it typically defines only the daily open/close time window, not full calendar-level non-working day exceptions like holidays.
• Administrative Script (B) is wrong because scripts handle call routing logic and automation, not employee schedule configuration.
• Time of Day (D) is wrong because it is a routing condition or check used within scripts to evaluate the current time - it is not an administrative setup tool for employee work schedules.

Memory Tip: Think of a wall calendar - it shows you every day of the year, marking holidays and weekends (non-working) as well as regular workdays. "Business Calendar" maps to that full-picture concept, while "Business Hours" only tells you the store's opening and closing time each day.

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