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500-445 · Question #19
What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)
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Understanding Cisco UCCE Chat and Email
Question
What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)
Options
- AUnified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco
- BSS0 allows administrators to check the status of agent and supervisor performance.
- CSS0 is not enabled by default; configuration is necessary.
- DSS0 allows agents, supervisors, and administrators to provide CCE credentials once and be
- EUnified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the
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Topics
#Single Sign-On (SSO)#Agent Authentication#ECE/CCE Integration#Cross-Platform Access