How do chat entry points behave?

Question

Options

• AMultiple help links on a website can point to the same entry point.
• BEach help link on a website can point to the same entry point.
• CEach help link on a website must point to a separate entry point.
• DEach help link on a website can point to multiple entry points.

• B
  94% (48)
• C
  2% (1)
• D
  4% (2)

Explanation

Option B is correct because chat entry points are reusable configurations - every help link on a website (i.e., "each" one) has the flexibility to be mapped to the same single entry point, meaning you don't need a unique entry point per link.

• A is wrong because saying "multiple" links can share an entry point implies only some links have this capability, whereas the rule applies universally to each link - the scope is too narrow.
• C is wrong because it uses "must," imposing a false requirement; there is no rule forcing separate entry points per link, which would be unnecessarily complex.
• D is wrong because a help link points to one entry point, not many - one link, one destination.

Memory tip: Think of an entry point like a single door into a building - every visitor (each help link) can use that same door; you don't need a separate door per visitor, and no one walks through two doors at once.

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