Cisco
500-445 · Question #41
What is the formula for a standardized agent count for email?
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Understanding Cisco UCCE Chat and Email
Question
What is the formula for a standardized agent count for email?
Options
- AStandardized agent count for email = Actual agent count * Average number of messages handled
- BStandardized agent count for email = Actual agent count * Average number of messages handled
- CStandardized agent count for email = Actual agent count * Average number of messages handled
- DStandardized agent count for email = Actual agent count * Average number of messages handled
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Topics
#Email Agent Metrics#Workload Calculation#Agent Staffing#UCCE Email