Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

Question

Options

• AECE_Default_Queue
• BECE_activity
• CECE_Inbound
• DECE_Email
• EECE_Chat

• A
  91% (49)
• B
  2% (1)
• C
  2% (1)
• D
  6% (3)

Explanation

In Cisco Enterprise Chat and Email (ECE), ECE_Default_Queue (A) and ECE_Chat (E) are the two media classes that must be explicitly configured before they can be used - they are not automatically provisioned and require administrator setup to enable proper routing and channel handling. The remaining options represent classes that are either auto-created during ECE installation or are not required as standalone configuration items: ECE_activity (B) is a built-in default activity type that functions without manual setup, ECE_Inbound (C) is a pre-configured default media class already available out of the box, and ECE_Email (D) is a distractor because the email media class functionality is handled through the default provisioning process rather than requiring separate configuration. In other words, the ECE installer handles email automatically, but chat and the default queue routing must be deliberately set up by an admin.

Memory tip: Think "Queue and Chat need a chat" - Q (Queue = ECE_Default_Queue) and C (Chat = ECE_Chat) are the two you must configure. The others either come pre-built or piggyback on the default setup.

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