Cisco
500-445 · Question #16
500-445 Question #16: Real Exam Question with Answer & Explanation
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Question
Which activities can agents pick and pull?
Options
- AAgents can pick chats from other agents that belong to the same set of skill groups.
- BAgents can pick chat from other agents that belong to the different skill groups.
- CAgents can pick emails from other agents that belong to the same set of skill groups.
- DAgents can pick emails from other agents that belong to the different skill groups.
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