Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

Question

Options

• ACCE scripting for chat and email needs to be configured before configuring ECE SSO.
• BSS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for
• CSS0 is enabled by default; no configuration is necessary.
• DThe SSL certificate must be imported to ECE application servers for Unified CCE installations or
• EECE should be integrated with PCCE and the SPOG.
• F$S0 for CCE needs to be configured before agent SSO for ECE will work.

• A
  61% (27)
• B
  23% (10)
• D
  11% (5)
• E
  5% (2)

Explanation

Implementing Agent SSO in ECE/CCE follows a specific prerequisite chain: CCE scripting for chat and email must be in place first (A), then CCE SSO must be explicitly configured (F), and once those prerequisites are met, ECE SSO itself is enabled by default and requires no additional SSO-specific configuration on the ECE side (C). These three together describe the complete setup sequence.

Why the distractors are wrong:

• B is the inverse of the truth - CCE SSO is not enabled by default; it must be manually configured (which is exactly what F correctly states).
• D (SSL certificate import for Unified CCE) describes a network trust requirement, not an SSO configuration requirement, and is not among the three prerequisites for this feature.
• E (PCCE/SPOG integration) applies to a Packaged CCE deployment scenario, not to the ECE/CCE SSO configuration requirements asked about here.

Memory tip: Think of it as a dependency ladder - Scripting first (A), then CCE SSO (F), then ECE just works (C). The key trap is confusing B and F: CCE SSO needs you to turn it on, while ECE SSO is the one that's already on by default.

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