Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)

Question

Options

• AAdjust the start time and end time for all shifts.
• BDelete the existing shift label before creating a new one for daylight saving time.
• CChange the timezone at the user group level.
• DChange the timezone at the system partition level.
• EChange the timezone at the department level.

• A
  82% (31)
• C
  3% (1)
• D
  5% (2)
• E
  11% (4)

Explanation

When daylight saving time occurs in scheduling systems (like ServiceNow WFM), shifts don't automatically update - you must manually adjust the start and end times (A) to reflect the time change, and the correct workflow requires deleting the old shift label and creating a new one (B) to properly represent the DST period rather than editing in place, which can cause data integrity issues.

Options C, D, and E are wrong because changing the timezone at the user group, system partition, or department level addresses where a timezone is set, not how the calendar shifts respond to DST transitions - those are configuration settings, not calendar adjustment actions. Timezone settings alone don't fix already-scheduled shift times.

Memory tip: Think "AB = Adjust & Build" - you Adjust the times (A) and Build a new label (B). Avoid the other options by remembering that DST is a calendar problem, not a timezone config problem - changing timezone levels (C/D/E) is the wrong layer of the system.

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