Cisco
500-445 · Question #35
500-445 Question #35: Real Exam Question with Answer & Explanation
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Question
What are four best practices before starting to troubleshoot ECE issues? (Choose four.)
Options
- AKnow the ECE version and Engineer Specials installed.
- BCollect all ECE services logs.
- CUnderstand the physical model, be it a centralized office or branch location, as well as the VoIP
- DRestart the ECE servers.
- EUpgrade to the latest Engineer Special.
- FUnderstand the Deployment Model, the call-flow, the messaging flow, and the configuration.
- GUnderstand the customer's intent for the flow of emails and chats.
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