What is an MRD a collection of that is associated with a common communication medium?

Question

Options

• Askill groups and services
• Broute point and DN
• Cscripts and script selector
• Dskill groups and route

• A
  4% (2)
• B
  87% (41)
• C
  2% (1)
• D
  6% (3)

Explanation

In Cisco Unified Contact Center Enterprise (UCCE), a Media Routing Domain (MRD) is defined as a collection of route points and Directory Numbers (DNs) that share a common communication medium - for example, all voice route points, or all email endpoints, grouped together so the system knows how to handle contacts of that type. This grouping allows the MRD to direct incoming contacts to the appropriate routing logic based on the medium.

Option A is wrong because skill groups and services are agent/resource groupings used for routing decisions, not the components that define the medium itself. Option C is wrong because scripts and script selectors are routing logic elements assigned to handle calls, not the structural components of an MRD. Option D is wrong because while "route" is partially relevant, skill groups belong to agent configuration, not MRD definition.

Memory tip: Think "MRD = Medium's Real Doorways" - the Route points and DNs are the literal entry points (doorways) into the system for a given medium, which is exactly what an MRD organizes.

No community discussion yet for this question.