220-1102 Exam Questions
828 real 220-1102 exam questions with expert-verified answers and explanations. Page 4 of 17.
- Question #155Security
A technician has been asked to set up a new wireless router with the best possible security. Which of the following should the technician implement?
Wireless securityWPA3Network security protocolsRouter security - Question #156Hardware and network troubleshooting
After returning from vacation, a user is unable to connect to the network at the corporate office. Windows allows the user to log in; however, no internal or external websites are...
Network troubleshootingAirplane modeWireless connectivityCommon user errors - Question #157Software Troubleshooting
A suite of security applications was installed a few days ago on a user's home computer. The user reports that the computer has been running slowly since the installation. The user...
Performance TroubleshootingResource UtilizationDiagnostic ToolsHard Drive Performance - Question #158Software Troubleshooting
A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to lo...
Group PolicyTime SynchronizationKerberos AuthenticationLogin Issues - Question #159Security
A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the user's account and read a critical...
Acceptable Use PolicyIT policiesSecurity best practicesProfessional conduct - Question #160Security
A technician received a call stating that all files in a user's documents folder appear to be changed, and each of the files now has a .lock file extension. Which of the following...
RansomwareIncident ResponseContainmentMalware - Question #161Software Troubleshooting
A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of...
Browser hijackingProxy settingsWeb browsing issuesMalware remediation - Question #163Operating Systems
Which of the following is a consequence of end-of life operating systems?
End-of-life softwareOS updatesSoftware lifecycle - Question #164Software Troubleshooting
A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in...
macOSForce QuitApplication TroubleshootingFrozen Application - Question #165Operating Systems
A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities should the technician use?
AccessibilityOperating system configurationWindows utilitiesUser experience - Question #166Security
A user received the following error upon visiting a banking website: The security certificate presented by this website was issued for a different website's address. A technician s...
SSL/TLS certificatesBrowser security warningsWebsite troubleshootingUser security best practices - Question #167Operating Systems
A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to the left of the new monitor. When moving the mouse to the right from t...
Multi-monitor setupDisplay settingsOperating system configurationUser interface - Question #168Security
A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company's web server to b...
DDoSCybersecurity attacksDenial of ServiceNetwork security - Question #169Hardware and network troubleshooting
A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue withou...
Disk troubleshootingCommand-line toolsBad sectorschkdsk - Question #170Software Troubleshooting
A BSOD appears on a user's workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and th...
BSODStop codeWindows troubleshootingSystem crashes - Question #171Security
Which of the following is the STRONGEST wireless configuration?
Wireless securityWPA3Network security protocolsWEP - Question #172Operational Procedures
While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by...
Customer serviceProfessionalismCommunication skillsTime management - Question #173Security
A user connected a laptop to a wireless network and was tricked into providing log-in credentials for a website. Which of the following threats was used to carry out the attack?
Evil twinWireless securityCredential theftSocial engineering - Question #174Operational Procedures
A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?
Service desk operationsRequest managementTicketing systemITSM - Question #175Software Troubleshooting
An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed...
Windows UpdatesSoftware TroubleshootingOperating SystemDevice Issues - Question #176Hardware and network troubleshooting
A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue. Which of the following is the MOST likely reason the u...
Network ConnectivityVPN TroubleshootingNetwork DrivesRemote Access - Question #177Software Troubleshooting
A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?
Windows utilitiesPerformance monitoringDisk I/O troubleshootingResource Monitor - Question #180Mobile devices
A user opened a ticket regarding a corporate-managed mobile device. The assigned technician notices the OS is several versions out of date. The user is unaware the OS version is no...
Mobile device updatesOS updatesStorage managementTroubleshooting - Question #181Security
A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious s...
Malware RemovalAntivirusFirewallSystem Security - Question #182Security
A user receives a notification indicating the data plan on the user's corporate phone has reached its limit. The user has also noted the performance of the phone is abnormally slow...
Mobile device performanceExcessive data usageMalwareMobile security - Question #183Hardware and network troubleshooting
A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the comput...
PXE BootBIOS/UEFI SettingsNetwork ImagingBoot Order - Question #184Operational Procedures
An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply With regulatory requirements. Which of th...
E-waste disposalEnvironmental responsibilityHardware disposalRecycling - Question #185Security
A technician has verified that a user's computer has a virus, and the antivirus software is out Of date. Which of the following steps should the technician take NEXT?
Malware removalAntivirusSecurity proceduresVirus definitions - Question #186Security
A systems administrator needs to reset a users password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's accou...
Password resetAccount securitySecurity best practicesUser management - Question #187Security
A technician received a call stating that all files in a user's documents folder appear to be Changed, and each of the files now has a look file extension. Which pf the following a...
RansomwareMalware containmentIncident responseNetwork security - Question #188Operational Procedures
An administrator has received approval for a change request for an upcoming server deployment. Which of the following steps should be completed NEXT?
Change ManagementServer DeploymentRisk AnalysisIT Operations - Question #189Operational Procedures
A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes...
ProfessionalismTroubleshooting best practicesCustomer serviceDistraction management - Question #190Operating Systems
A macOS user is installing a new application. Which of the following system directories is the software MOST likely to install by default?
macOSApplication installationFile systemDefault directories - Question #191Operational Procedures
A technician is in the process of installing a new hard drive on a server but is called away to another task. The drive has been unpackaged and left on a desk. Which of the followi...
ESD protectionHardware handlingServer maintenanceAntistatic precautions - Question #192Operational Procedures
A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method poss...
Software installationNetwork deploymentIT efficiencyOperational procedures - Question #193Operating Systems
A user is setting up a computer for the first time and would like to create a secondary login with permissions that are different than the primary login. The secondary login will n...
Windows User AccountsParental ControlsUser ManagementAccount Permissions - Question #195Software Troubleshooting
A user installed a new application that automatically starts each time the user logs in to a Windows 10 system. The user does not want this to happen and has asked for this setting...
Windows 10Startup applicationsTask ManagerSoftware troubleshooting - Question #197Mobile devices
A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to re...
NFCMobile PaymentMobile Device Troubleshooting - Question #200Security
A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST...
Malware RemediationAntivirus SoftwareTroubleshooting MethodologySecurity Incidents - Question #201Hardware and network troubleshooting
Each time a user tries to go to the selected web search provider, a different website opens. Which of the following should the technician check FIRST?
DNSBrowser RedirectionNetwork TroubleshootingMalware Symptoms - Question #203Operating Systems
A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs. Which of the following filesystems is supported by both OS...
FilesystemsOS compatibilityExternal storageexFAT - Question #204Security
A user's system is infected with malware. A technician updates the anti-malware software and runs a scan that removes the malware. After the user reboots the system, it once again...
MalwareMalware removalUser educationSecurity best practices - Question #205Security
A user connected a laptop to a wireless network and was tricked into providing login credentials for a website. Which of the following threats was used to carry out the attack?
VishingSocial EngineeringCredential Harvesting - Question #206Operational Procedures
Which of the following change management documents includes how to uninstall a patch?
Change managementRollback planPatch managementIT documentation - Question #207Security
A network administrator is deploying a client certificate to be used for Wi-Fi access for all devices in an organization. The certificate will be used in conjunction with the user'...
Client CertificatesWi-Fi SecurityEncryptionAuthentication - Question #208Security
In which of the following scenarios would remote wipe capabilities MOST likely be used? (Choose two.)
Remote wipeMobile device securityData protectionLost/stolen device procedures - Question #209Security
Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved application was installed, and the user has full access to the device's command shell. Whi...
Mobile device securityMalware removalIncident responseTroubleshooting - Question #210Hardware
A technician is attempting to mitigate micro power outages, which occur frequently within the area of operation. The outages are usually short, with the longest occurrence lasting...
Power managementUPSBattery backupPower protection - Question #211Operational Procedures
A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on multiple computers on...
Software licensingLicensing complianceEULAIT policy - Question #212Security
A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to...
Secure BootUEFI SecurityVirtualization PreventionSystem Security