220-1102 · Question #175
An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which…
The correct answer is D. Rollback updates. Since the device failures began directly after a Windows update, the update itself is the root cause. Rolling back the update restores the previous OS state and re-enables the affected devices. Disabling Windows Update service (A) prevents future updates but does not undo the…
Question
An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the technician perform to fix the issue?
Options
- ADisable the Windows Update service.
- BCheck for updates.
- CRestore hidden updates.
- DRollback updates.
How the community answered
(46 responses)- A4% (2)
- B17% (8)
- C9% (4)
- D70% (32)
Explanation
Since the device failures began directly after a Windows update, the update itself is the root cause. Rolling back the update restores the previous OS state and re-enables the affected devices. Disabling Windows Update service (A) prevents future updates but does not undo the problematic one already installed. Checking for updates (B) might install newer patches that could help, but that is speculative and slower than a targeted rollback. Restoring hidden updates (C) is for updates that were previously hidden/skipped - it is unrelated to reverting a recently installed update that caused breakage.
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