A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?

The correct answer is B. Run a virus scan. When a user reports that their workstation is behaving strangely after opening a suspicious email, the first step a technician should take is to run a virus scan on the computer. This is because opening a suspicious email is a common way for viruses and malware to infect a…

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Question

Options

AEscalate the ticket to Tier 2.
BRun a virus scan.
CUtilize a Windows restore point.
DReimage the computer.

How the community answered

(39 responses)

A
3% (1)
B
87% (34)
C
3% (1)
D
8% (3)

Explanation

When a user reports that their workstation is behaving strangely after opening a suspicious email, the first step a technician should take is to run a virus scan on the computer. This is because opening a suspicious email is a common way for viruses and malware to infect a computer. Running a virus scan can help identify and remove any infections that may be causing the computer to behave strangely.

Topics

#Malware Remediation#Antivirus Software#Troubleshooting Methodology#Security Incidents

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