220-1102 · Question #170
A BSOD appears on a user's workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears…
The correct answer is A. Stop code. A Blue Screen of Death (BSOD) always displays a stop code (also called a bug check code), such as KERNEL_SECURITY_CHECK_FAILURE or PAGE_FAULT_IN_NONPAGED_AREA. This code directly identifies the category and cause of the crash and is the fastest way to begin diagnosing the…
Question
A BSOD appears on a user's workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears, so the user contacts the help desk. Which of the following should the technician use to determine the cause?
Options
- AStop code
- BEvent Viewer
- CServices
- DSystem Configuration
How the community answered
(56 responses)- A75% (42)
- B7% (4)
- C4% (2)
- D14% (8)
Explanation
A Blue Screen of Death (BSOD) always displays a stop code (also called a bug check code), such as KERNEL_SECURITY_CHECK_FAILURE or PAGE_FAULT_IN_NONPAGED_AREA. This code directly identifies the category and cause of the crash and is the fastest way to begin diagnosing the problem. The technician should note the stop code and look it up in Microsoft's documentation or use tools like WinDbg with the dump file. Event Viewer (B) can show logs after the fact but requires the system to boot successfully and searching through logs is less direct. Services (C) and System Configuration (D) are configuration tools, not diagnostic tools for identifying a crash cause.
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