A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's…

The correct answer is A. Avoid distractions. The technician's behavior is a textbook example of avoiding distractions. Professional IT conduct requires giving the customer and their issue full attention. Taking personal calls while working on a customer's device is unprofessional and can lead to mistakes or a poor…

Operational Procedures

Question

A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

Options

AAvoid distractions
BDeal appropriately with customer's confidential material .
CAdhere to user privacy policy
DSet and meet timelines

How the community answered

(31 responses)

A
94% (29)
C
3% (1)
D
3% (1)

Explanation

The technician's behavior is a textbook example of avoiding distractions. Professional IT conduct requires giving the customer and their issue full attention. Taking personal calls while working on a customer's device is unprofessional and can lead to mistakes or a poor customer experience. Setting the phone to silent removes the distraction entirely. This is not related to handling confidential material (B), adhering to privacy policy (C), or timeline management (D) - it is simply a demonstration of maintaining focus and professionalism while on the job.

Topics

#Professionalism#Troubleshooting best practices#Customer service#Distraction management

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