220-1102 Question #181: Real Exam Question with Answer & Explanation

Question

A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Choose two.)

Options

• AFile Explorer
• BUser Account Control
• CWindows Backup and Restore
• DWindows Firewall
• EWindows Defender
• FNetwork Packet Analyzer

Explanation

To effectively remove malicious software from an infected workstation, a help desk technician should utilize Windows Defender for detection and removal, and Windows Firewall to prevent malware communication.

Common mistakes.

• A. File Explorer is used for navigating and managing files and folders; it does not have features for detecting or removing malicious software.
• B. User Account Control (UAC) is a security feature that helps prevent unauthorized changes to the operating system but is not a tool for directly removing malware.
• C. Windows Backup and Restore is used for backing up and restoring system images or files, which is useful for recovery after malware, but not for its removal.
• F. A Network Packet Analyzer is used to monitor and inspect network traffic, which can help in identifying malware activity, but it cannot remove the malicious software itself.

Concept tested. Malware removal tools and techniques

Reference. https://learn.microsoft.com/en-us/windows/security/threat-protection/microsoft-defender-antivirus/microsoft-defender-antivirus-in-windows

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