A technician has verified that a user's computer has a virus, and the antivirus software is out Of date. Which of the following steps should the technician take NEXT?

The correct answer is D. Download the latest virus definitions.. When a virus is confirmed and antivirus definitions are outdated, updating the virus definitions is the critical next step before attempting remediation. Without current definitions, the antivirus engine cannot properly identify or remove modern threats, including the one already

Security

Question

Options

AQuarantine the computer.
Buse a previous restore point.
CEducate the end user about viruses.
DDownload the latest virus definitions.

How the community answered

(54 responses)

A
7% (4)
B
4% (2)
C
9% (5)
D
80% (43)

Explanation

When a virus is confirmed and antivirus definitions are outdated, updating the virus definitions is the critical next step before attempting remediation. Without current definitions, the antivirus engine cannot properly identify or remove modern threats, including the one already detected. Updated definitions give the scanner the signatures needed to accurately detect and eliminate the infection. Quarantining (A) is important but requires current definitions to be effective. Using a restore point (B) risks restoring the infection. Educating the user (C) is a final step, not an immediate remediation action.

Topics

#Malware removal#Antivirus#Security procedures#Virus definitions

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