220-1102 Exam Questions

The web browsing speed on a customer's mobile phone slows down every few weeks and then returns to normal after three or four days. Restarting the device does not usually restore p...

Following a recent power outage, several computers have been receiving errors when booting. The technician suspects file corruption has occurred. Which of the following steps shoul...

A user is unable to access a website, which is widely used across the organization, and receives the following error message: The security certificate presented by this website has...

A company has just refreshed several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the drives?

After a company installed a new SOHO router customers were unable to access the company- hosted public website. Which of the following will MOST likely allow customers to access th...

A new spam gateway was recently deployed at a small business However; users still occasionally receive spam. The management team is concerned that users will open the messages and...

A user calls the help desk to report that Windows installed updates on a laptop and rebooted overnight. When the laptop started up again, the touchpad was no longer working. The te...

Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed FIRST to prevent further damage t...

A technician has been tasked with troubleshooting audiovisual issues in a conference room. The meeting presenters are unable to play a video with sound. The following error is rece...

A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Cont...

A systems administrator is setting up a Windows computer for a new user. Corporate policy requires a least privilege environment. The user will need to access advanced features and...

A technician downloads a validated security tool and notes the vendor hash of a11e11a1. When the download is complete, the technician again validates the hash, but the value return...

A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is...

A malicious file was executed automatically when a flash drive was plugged in. Which of the following features would prevent this type of incident?

Which of the following is used to identify potential issues with a proposed change prior to implementation?

A macOS user needs to create another virtual desktop space. Which of the following applications will allow the user to accomplish this task?

A user lost a company tablet that was used for customer intake at a doctor's office. Which of the following actions would BEST protect against unauthorized access of the data?

A desktop engineer is deploying a master image. Which of the following should the desktop engineer consider when building the master image? (Choose two.)

A technician installed an application on a user's desktop and received an error message. Which of the following tools can the technician use to research the error?

A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not aut...

A team of support agents will be using their workstations to store credit card data. Which of the following should the IT department enable on the workstations in order to remain c...

Which of the following editions of Windows 10 requires reactivation every 180 days?

A company is retiring old workstations and needs a certificate of destruction for all hard drives. Which of the following would be BEST to perform on the hard drives to ensure the...

A user needs assistance installing software on a Windows PC but will not be in the office. Which of the following solutions would a technician MOST likely use to assist the user wi...

A technician is troubleshooting application crashes on a Windows workstation. Each time the workstation user tries to open a website in a browser, the following message is displaye...

A technician is troubleshooting boot times for a user. The technician attempts to use MSConfig to see which programs are starting with the OS but receives a message that it can no...

A neighbor successfully connected to a user's Wi-Fi network. Which of the following should the user do after changing the network configuration to prevent the neighbor from being a...

A technician is troubleshooting a PC that has been performing poorly. Looking at the Task Manager, the technician sees that CPU and memory resources seem fine, but disk throughput...

A large company is selecting a new Windows operating system and needs to ensure it has built-in encryption and endpoint protection. Which of the following Windows versions will MOS...

A user tries to access commonly used web pages but is redirected to unexpected websites. Clearing the web browser cache does not resolve the issue. Which of the following should a...

A network technician installed a SOHO router for a home office user. The user has read reports about home routers being targeted by malicious actors and then used in DDoS attacks....

A technician is preparing to remediate a Trojan virus that was found on a workstation. Which of the following steps should the technician complete BEFORE removing the virus?

A new employee was hired recently. Which of the following documents will the new employee need to sign before being granted login access to the network?

A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console. Which of the fo...

Which of the following is used to explain issues that may occur during a change implementation?

Which of the following would MOST likely be deployed to enhance physical security for a building? (Choose two.)

A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of...

A technician needs to remotely connect to a Linux desktop to assist a user with troubleshooting. The technician needs to make use of a tool natively designed for Linux. Which of th...

A user receives a call from someone who claims to be from the user's bank and requests information to ensure the user's account is safe. Which of the following social-engineering a...

A user is trying to use a third-party USB adapter but is experiencing connection issues. Which of the following tools should the technician use to resolve this issue?

A technician, who is working at a local office, has found multiple copies of home edition software installed on computers. Which of the following does this MOST likely violate?

A user reports that the pages flash on the screen two or three times before finally staying open when attempting to access banking web pages. Which of the following troubleshooting...

A Windows user recently replaced a computer. The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer load...

A technician is securing a new Windows 10 workstation and wants to enable a Screensaver lock. Which of the following options in the Windows settings should the technician use?

A user calls the help desk to report that mapped drives are no longer accessible. The technician verifies that clicking on any of the drives on the user's machine results in an err...

A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the fo...

Which of the following script types is used with the Python language by default?

A user added a second monitor and wants to extend the display to it. In which of the following Windows settings will the user MOST likely be able to make this change?

Which of the following only has a web browser interface?

A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is id...