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CompTIA

220-1102 · Question #232

A technician installed an application on a user's desktop and received an error message. Which of the following tools can the technician use to research the error?

The correct answer is C. Event Viewer > Windows Logs > Application. When an application installation results in an error message, the technician should use the Event Viewer, specifically the Application log, to research the error details.

Software Troubleshooting

Question

A technician installed an application on a user's desktop and received an error message. Which of the following tools can the technician use to research the error?

Options

  • AResource Monitor > CPU > Services
  • BTask Manager > Processes > Apps
  • CEvent Viewer > Windows Logs > Application
  • DDevice Manager > Computer

How the community answered

(26 responses)
  • A
    4% (1)
  • C
    88% (23)
  • D
    8% (2)

Why each option

When an application installation results in an error message, the technician should use the Event Viewer, specifically the Application log, to research the error details.

AResource Monitor > CPU > Services

Resource Monitor provides real-time system resource usage but does not log historical application error messages for research.

BTask Manager > Processes > Apps

Task Manager shows currently running processes and apps but does not store detailed logs of past application errors.

CEvent Viewer > Windows Logs > ApplicationCorrect

The Event Viewer, specifically the "Application" log under "Windows Logs," is the primary Windows tool for logging and researching errors related to application installations and runtime issues. When an application encounters an error, details such as the error code, source, and description are typically recorded here, providing crucial information for troubleshooting.

DDevice Manager > Computer

Device Manager is used to manage hardware devices and their drivers, not to troubleshoot application installation errors.

Concept tested: Windows Event Viewer for application troubleshooting

Source: https://learn.microsoft.com/windows/win32/eventlog/about-event-logging

Topics

#Application errors#Troubleshooting tools#Event Viewer#Windows administration

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