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220-1102 · Question #233

A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not authorized to run…

The correct answer is B. Attach the external hardware token. If specialized software displays a message indicating it is not authorized to run, the most likely solution is to attach the required external hardware token for licensing.

Software Troubleshooting

Question

A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not authorized to run. Which of the following should the technician do to MOST likely resolve the issue?

Options

  • AGrant permissions to the installation directory.
  • BAttach the external hardware token.
  • CInstall OS updates.
  • DRestart the workstation after installation

How the community answered

(40 responses)
  • A
    5% (2)
  • B
    83% (33)
  • C
    10% (4)
  • D
    3% (1)

Why each option

If specialized software displays a message indicating it is not authorized to run, the most likely solution is to attach the required external hardware token for licensing.

AGrant permissions to the installation directory.

Granting permissions to the installation directory might resolve file access issues, but an "unauthorized to run" message specifically points to a licensing or authorization check, not file system permissions.

BAttach the external hardware token.Correct

Many specialized software applications use external hardware tokens (dongles) as a form of Digital Rights Management (DRM) or license validation to ensure only authorized users can run them. If the software indicates it's "not authorized to run," attaching the required hardware token is the most common and direct solution to enable its functionality.

CInstall OS updates.

Installing OS updates is generally good practice but is unlikely to directly resolve a specific authorization error for specialized software.

DRestart the workstation after installation

Restarting the workstation after installation is a common troubleshooting step but is less likely to resolve an explicit authorization error than providing the necessary license mechanism.

Concept tested: Software licensing and authorization mechanisms

Topics

#Software licensing#Hardware tokens#Software authorization#Troubleshooting

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