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CompTIA

220-1102 · Question #222

A technician has been tasked with troubleshooting audiovisual issues in a conference room. The meeting presenters are unable to play a video with sound. The following error is received: The Audio…

The correct answer is F. services.msc. To resolve an error indicating an audio driver is not running, the technician should use services.msc to manage and restart the relevant audio services.

Software Troubleshooting

Question

A technician has been tasked with troubleshooting audiovisual issues in a conference room. The meeting presenters are unable to play a video with sound. The following error is received:

The Audio Driver is not running. Which of the following will MOST likely resolve the issue?

Options

  • Acompmgmt.msc
  • Bregedit.exe
  • Cexplorer.exe
  • Dtaskmgr.exe
  • Egpmc.msc
  • Fservices.msc

How the community answered

(28 responses)
  • A
    7% (2)
  • B
    11% (3)
  • C
    4% (1)
  • E
    4% (1)
  • F
    75% (21)

Why each option

To resolve an error indicating an audio driver is not running, the technician should use `services.msc` to manage and restart the relevant audio services.

Acompmgmt.msc

`compmgmt.msc` is a general management console, but `services.msc` directly targets service management.

Bregedit.exe

`regedit.exe` is for modifying the system registry and is not the primary tool for resolving a driver service not running.

Cexplorer.exe

`explorer.exe` manages files and folders and is unrelated to driver services.

Dtaskmgr.exe

`taskmgr.exe` shows processes and services, but `services.msc` provides more granular control and detailed status for services.

Egpmc.msc

`gpmc.msc` is used for managing Group Policies and is not relevant to troubleshooting an audio driver issue.

Fservices.mscCorrect

`services.msc` is the console used to manage all Windows services, including those responsible for audio drivers. If an audio driver is reported as "not running," checking and starting the relevant audio service within `services.msc` is the most direct and effective troubleshooting step.

Concept tested: Windows Services Management

Source: https://learn.microsoft.com/windows-server/administration/windows-commands/services-msc

Topics

#Audio Troubleshooting#Windows Services#Troubleshooting Utilities#Operating System Utilities

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