220-1102 Exam Questions

A technician needs to manually set an IP address on a computer that is running macOS. Which of the following commands should the technician use?

A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likel...

A Windows workstation that was recently updated with approved system patches shut down instead of restarting. Upon reboot, the technician notices an alert stating the workstation h...

Which of the following is the default GUI and file manager in macOS?

A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?

Which of the following features allows a technician to configure policies in a Windows 10 Professional desktop?

Which of the following defines the extent of a change?

Which of the following filesystem formats would be the BEST choice to ensure read and write compatibility of USB flash drives across several generations of Microsoft operating syst...

A technician is troubleshooting a mobile device that was dropped. The technician finds that the screen (ails to rotate, even though the settings are correctly applied. Which of the...

A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshootin...

An implementation specialist is replacing a legacy system at a vendor site that has only one wireless network available. When the specialist connects to Wi-Fi. the specialist reali...

A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go to certain websites....

A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time. Which of the follo...

A user is no longer able to start the OS on a computer and receives an error message indicating there is no OS found. A technician reviews the audit logs and notes that the user's...

A manager called the help desk to ask for assistance with creating a more secure environment for the finance department-which resides in a non-domain environment. Which of the foll...

Which of the following options should MOST likely be considered when preserving data from a hard drive for forensic analysis? (Choose two.)

A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not s...

All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working fine until a recent software patch was deployed. Which of the following w...

A technician is installing a program from an ISO file. Which of the following steps should the technician take?

Which of the following would MOST likely be used to change the security settings on a user's device in a domain environment?

While staying at a hotel, a user attempts to connect to the hotel Wi-Fi but notices that multiple SSIDs have very similar names. Which of the following social-engineering attacks i...

Which of the following is used to integrate Linux servers and desktops into Windows Active Directory environments?

A technician needs to provide recommendations about how to upgrade backup solutions for a site in an area that has frequent hurricanes and an unstable power grid. Which of the foll...

An organization implemented a method of wireless security that requires both a user and the user's computer to be in specific managed groups on the server in order to connect to Wi...

A company acquired a local office, and a technician is attempting to join the machines at the office to the local domain. The technician notes that the domain join option appears t...

Which of the following macOS features provides the user with a high-level view of all open windows?

Which of the following should be used to secure a device from known exploits?

The audio on a user's mobile device is inconsistent when the user uses wireless headphones and moves around. Which of the following should a technician perform to troubleshoot the...

A technician is editing the hosts file on a few PCs in ordefvins. Which of the following would the technician need to execute after editing the hosts file?

A data center is required to destroy SSDs that contain sensitive information. Which of the following is the BEST method to use for the physical destruction of SSDs?

After a failed update, an application no longer launches and generates the following error message: fv Application needs to be repaired. Which of the following Windows 10 utilities...

A technician receives a call from a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user...

A computer on a corporate network has a malware infection. Which of the following would be the BEST method for returning the computer to service?

A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfu...

Which of the following often uses an SMS or third-party application as a secondary method to access a system?

A company needs employees who work remotely to have secure access to the corporate intranet. Which of the following should the company implement?

A systems administrator is creating a new document with a list of the websites that users are allowed to access. Which of the following types of documents is the administrator MOST...

A user's corporate phone was stolen, and the device contains company trade secrets. Which of the following technologies should be implemented to mitigate this risk? (Choose two.)

A user receives the following error while attempting to boot a computer. BOOTMGR is missing press Ctrl+Alt+Del to restart Which of the following should a desktop engineer attempt F...

A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user?

A user receives an error message from an online banking site that states the following: Your connection is not private. Authority invalid. Which of the following actions should the...

A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt. Which...

A SOHO client is having trouble navigating to a corporate website. Which of the following should a technician do to allow access?

Which of the following is used as a password manager in the macOS?

A systems administrator is creating periodic backups of a folder on a Microsoft Windows machine. The source data is very dynamic, and files are either added or deleted regularly. W...

A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change. Which of the following...

A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent pleas...

A user has a computer with Windows 10 Home installed and purchased a Windows 10 Pro license. The user is not sure how to upgrade the OS. Which of the following should the technicia...

Which of the following is a package management utility for PCs that are running the Linux operating system?

A technician is investigating unauthorized Wi-Fi access on a customer's home network. Individuals are able to access the customer's Wi-Fi network without a password. Which of the f...