220-1102 · Question #291
The audio on a user's mobile device is inconsistent when the user uses wireless headphones and moves around. Which of the following should a technician perform to troubleshoot the issue?
The correct answer is C. Bring the device within Bluetooth range. Wireless headphones use Bluetooth, which has a typical effective range of about 10 meters (33 feet). When the user moves around and audio becomes inconsistent, the most likely cause is that the device has gone out of Bluetooth range. The fix is to bring the device closer to the…
Question
The audio on a user's mobile device is inconsistent when the user uses wireless headphones and moves around. Which of the following should a technician perform to troubleshoot the issue?
Options
- AVerify the Wi-Fi connection status.
- BEnable the NFC setting on the device.
- CBring the device within Bluetooth range.
- DTurn on device tethering.
How the community answered
(37 responses)- A3% (1)
- B16% (6)
- C73% (27)
- D8% (3)
Explanation
Wireless headphones use Bluetooth, which has a typical effective range of about 10 meters (33 feet). When the user moves around and audio becomes inconsistent, the most likely cause is that the device has gone out of Bluetooth range. The fix is to bring the device closer to the headphones (C). Wi-Fi (A) is unrelated to Bluetooth audio. NFC (B) is a very short-range communication technology used for payments/pairing, not for audio streaming. Tethering (D) shares internet connectivity and is unrelated to audio output.
Topics
Community Discussion
No community discussion yet for this question.