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220-1102 · Question #281

220-1102 Question #281: Real Exam Question with Answer & Explanation

The correct answer is A: Rolling back video card drivers. Rolling back video card drivers is the best way to resolve the issue of large desktop icons on a user's newly issued PC. This means restoring the previous version of the drivers that were working fine before the software patch was deployed. The software patch may have caused comp

Software Troubleshooting

Question

All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working fine until a recent software patch was deployed. Which of the following would BEST resolve the issue?

Options

  • ARolling back video card drivers
  • BRestoring the PC to factory settings
  • CRepairing the Windows profile
  • DReinstalling the Windows OS

Explanation

Rolling back video card drivers is the best way to resolve the issue of large desktop icons on a user's newly issued PC. This means restoring the previous version of the drivers that were working fine before the software patch was deployed. The software patch may have caused compatibility issues or corrupted the drivers, resulting in display problems.

Topics

#Video drivers#Display settings#Troubleshooting#Software updates

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