220-1102 · Question #281
All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working fine until a recent software patch was deployed. Which of the following would BEST resolve…
The correct answer is A. Rolling back video card drivers. Software patches frequently include driver updates. A video card driver update can change display scaling, resolution, or DPI settings - causing icons and UI elements to appear abnormally large. Rolling back the video card driver restores the previous driver version and the…
Question
All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working fine until a recent software patch was deployed. Which of the following would BEST resolve the issue?
Options
- ARolling back video card drivers
- BRestoring the PC to factory settings
- CRepairing the Windows profile
- DReinstalling the Windows OS
How the community answered
(38 responses)- A74% (28)
- B16% (6)
- C8% (3)
- D3% (1)
Explanation
Software patches frequently include driver updates. A video card driver update can change display scaling, resolution, or DPI settings - causing icons and UI elements to appear abnormally large. Rolling back the video card driver restores the previous driver version and the display behavior that worked before the patch. Restoring to factory settings (B) and reinstalling the OS (D) are extreme, disproportionate responses to a display issue. Repairing the Windows profile (C) addresses profile corruption, not driver-level display problems caused by a patch.
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