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CompTIA

220-1102 · Question #277

A user is no longer able to start the OS on a computer and receives an error message indicating there is no OS found. A technician reviews the audit logs and notes that the user's system posted a A…

The correct answer is C. Drive failure. S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) is a system built into hard drives and SSDs that continuously monitors drive health indicators (reallocated sectors, read errors, spin-up time, etc.) and reports impending failures. A S.M.A.R.T. error is a direct…

Hardware and network troubleshooting

Question

A user is no longer able to start the OS on a computer and receives an error message indicating there is no OS found. A technician reviews the audit logs and notes that the user's system posted a A S.M.A.R.T. error just days before this issue. Which of the following is the MOST likely cause of this issue?

Options

  • ABoot order
  • BMalware
  • CDrive failure
  • DWindows updates

How the community answered

(24 responses)
  • A
    4% (1)
  • B
    17% (4)
  • C
    75% (18)
  • D
    4% (1)

Explanation

S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) is a system built into hard drives and SSDs that continuously monitors drive health indicators (reallocated sectors, read errors, spin-up time, etc.) and reports impending failures. A S.M.A.R.T. error is a direct early warning of physical drive degradation. When the drive subsequently failed, the OS became unreadable - producing the 'no OS found' error. Boot order (A) could cause a similar error message but would not produce a S.M.A.R.T. warning. Malware (B) and Windows updates (D) do not generate S.M.A.R.T. errors.

Topics

#S.M.A.R.T. error#Drive failure#Boot issues#Troubleshooting

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