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220-1102 · Question #311
220-1102 Question #311: Real Exam Question with Answer & Explanation
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Security
Question
A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?
Options
- AQuarantine the host in the antivirus system.
- BRun antivirus scan for malicious software.
- CInvestigate how malicious software was installed.
- DReimage the computer.
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Topics
#Malware#Antivirus software#Incident response#Security best practices