PC0-001 Exam Questions

Which describes outcomes?

How should an organization adopt continual improvement methods?

Which is a key consideration for the guiding principle 'keep it simple and practical'?

Arrange the following steps of software lifecycle in correct order. 1. Retire 2. Test 3. Operate 4. Deploy 5. Ideation 6. Develop 7. Design

Which practice provides a single point of contact for users?

What should be done for every problem?

What type of change is MOST likely to be managed by the 'service request management' practice?

What are the types of asset management?

What should all 'continual improvement' decisions be based on?

Which practice identifies metrics that reflect a customer experience of a service?

Which of the following can be used to access service desks?

What is the starting point for optimization?

Which is the purpose of the 'monitoring and event management' practice?

Which of the following is an example of incident?

Identify the missing word in the following sentence. A known error is a problem that has been [?] and has not been resolved.

Which is NOT a key focus of the 'information and technology' dimension?

What is an output?

Which is a purpose of the 'service desk' practice?

Which activity captures the demand for incident resolution and service requests?

Which practices are typically involved in the implementation of a problem resolution? 1. Continual improvement 2. Service request management 3. Service level management 4. Change c...

Which value chain activity ensures the availability of service components?

What should be done first when applying the 'focus on value' guiding principle?

Which practice has a purpose that includes restoring normal service operation as quickly as possible?

What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?

What is the purpose of service level management?

Which is intended to help an organization adopt and adapt ITIL guidance?

What is an event?

Which practice is the responsibility of everyone in the organization?

Which of the following is an example of workaround?

How does categorization of incidents assist the 'incident management' practice?

What does the 'service request management' practice depend on for maximum efficiency?

Identify the missing words in the following sentence. The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the...

Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

Which dimension of service management considers governance, management, and communication?

How do all value chain activities transform inputs to outputs?

Why should incidents be prioritized?

Which is the BEST example of an emergency change?

Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?

What is the effect of increased automation on the 'service desk1 practice?

Which guiding principle recommends assessing the current state and deciding what can be reused?

What considerations influence the supplier strategy of an organization?

Which term describes the functionality offered by a service?

Which statement about the 'service desk1 practice is CORRECT?

Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?

Which practice may involve the initiation of disaster recovery?

A customer is a person who defines the requirements for a service and takes responsibility for the [?] of service consumption.

Which practice provides support for managing feedback, compliments and complaints from users?

Which statement about known errors and problems is CORRECT?

How does customer engagement contribute to the 'service level management' practice? 1.It captures information that metrics can be based on 2.It ensures the organization meets defin...

Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?