PeopleCert
PC0-001 · Question #681
Which activity captures the demand for incident resolution and service requests?
The correct answer is C. Service desk. See the full explanation below for the reasoning.
Question
Which activity captures the demand for incident resolution and service requests?
Options
- AChange control
- BProblem management
- CService desk
- DService catalogue management
How the community answered
(55 responses)- A9% (5)
- B16% (9)
- C71% (39)
- D4% (2)
Community Discussion
No community discussion yet for this question.