Which is a purpose of the 'service desk' practice?

Question

Options

• ATo reduce the likelihood and impact of incidents by identifying actual and potential causes of
• BTo capture demand for incident resolution and service requests
• CTo set clear business-based targets for service performance
• DTo maximize the number of successful IT changes by ensuring risks are properly assessed

• A
  13% (4)
• B
  77% (23)
• C
  7% (2)
• D
  3% (1)

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