PeopleCert
PC0-001 · Question #680
PC0-001 Question #680: Real Exam Question with Answer & Explanation
The correct answer is B. To capture demand for incident resolution and service requests. See the full explanation below for the reasoning.
Question
Which is a purpose of the 'service desk' practice?
Options
- ATo reduce the likelihood and impact of incidents by identifying actual and potential causes of
- BTo capture demand for incident resolution and service requests
- CTo set clear business-based targets for service performance
- DTo maximize the number of successful IT changes by ensuring risks are properly assessed
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