Which practices are typically involved in the implementation of a problem resolution? 1. Continual improvement 2. Service request management 3. Service level management 4. Change control

The correct answer is B. 1 and 4. See the full explanation below for the reasoning.

Question

Which practices are typically involved in the implementation of a problem resolution? 1. Continual improvement 2. Service request management 3. Service level management 4. Change control

Options

A1 and 2
B1 and 4
C3 and 4
D2 and 3

How the community answered

(19 responses)

A
16% (3)
B
74% (14)
C
5% (1)
D
5% (1)

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