PeopleCert
PC0-001 · Question #672
Which practice identifies metrics that reflect a customer experience of a service?
The correct answer is B. Service level management. See the full explanation below for the reasoning.
Question
Which practice identifies metrics that reflect a customer experience of a service?
Options
- AContinual improvement
- BService level management
- CService desk
- DProblem management
How the community answered
(56 responses)- A11% (6)
- B79% (44)
- C4% (2)
- D7% (4)
Community Discussion
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