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PC0-001 · Question #698

Why should incidents be prioritized?

The correct answer is C. To ensure that incidents with the highest business impact are resolved first. See the full explanation below for the reasoning.

Question

Why should incidents be prioritized?

Options

  • ATo help automated matching of incidents to problems or known errors
  • BTo identify which support team the incident should be escalated to
  • CTo ensure that incidents with the highest business impact are resolved first
  • DTo encourage a high level of collaboration within and between teams

How the community answered

(35 responses)
  • A
    17% (6)
  • B
    3% (1)
  • C
    71% (25)
  • D
    9% (3)

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