How does categorization of incidents assist the 'incident management' practice?

Question

Options

• AIt determines the priority assigned to the incident
• BIt determines how the service provider is perceived
• CIt helps direct the incident to the correct support area
• DIt ensures that incidents are resolved in timescales agreed with the customer

• A
  10% (5)
• B
  2% (1)
• C
  83% (40)
• D
  4% (2)

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