PeopleCert
PC0-001 · Question #692
PC0-001 Question #692: Real Exam Question with Answer & Explanation
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Question
How does categorization of incidents assist the 'incident management' practice?
Options
- AIt determines the priority assigned to the incident
- BIt determines how the service provider is perceived
- CIt helps direct the incident to the correct support area
- DIt ensures that incidents are resolved in timescales agreed with the customer
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