PeopleCert

PC0-001 · Question #705

Which statement about the 'service desk1 practice is CORRECT?

The correct answer is D. It needs a practical understanding of the business processes. See the full explanation below for the reasoning.

Question

Which statement about the 'service desk1 practice is CORRECT?

Options

AIt provides a link with stakeholders at strategic and tactical levels
BIt carries out change assessment and authorization
CIt investigates the cause of incidents
DIt needs a practical understanding of the business processes

How the community answered

(54 responses)

A
6% (3)
B
4% (2)
C
15% (8)
D
76% (41)

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Full PC0-001 Practice