PeopleCert
PC0-001 · Question #701
What is the effect of increased automation on the 'service desk1 practice?
The correct answer is B. Greater ability to focus on customer experience when personal contact is needed. See the full explanation below for the reasoning.
Question
What is the effect of increased automation on the 'service desk1 practice?
Options
- AIncreased ability to focus on fixing technology instead of supporting people
- BGreater ability to focus on customer experience when personal contact is needed
- CElimination of the need to escalate incidents to support teams
- DDecrease in self-service incident logging and resolution
How the community answered
(15 responses)- A13% (2)
- B80% (12)
- D7% (1)
Community Discussion
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