PeopleCert
PC0-001 · Question #701
PC0-001 Question #701: Real Exam Question with Answer & Explanation
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Question
What is the effect of increased automation on the 'service desk1 practice?
Options
- AIncreased ability to focus on fixing technology instead of supporting people
- BGreater ability to focus on customer experience when personal contact is needed
- CElimination of the need to escalate incidents to support teams
- DDecrease in self-service incident logging and resolution
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