PeopleCert
PC0-001 · Question #711
How does customer engagement contribute to the 'service level management' practice? 1.It captures information that metrics can be based on 2.It ensures the organization meets defined service levels…
The correct answer is A. 1 and 4. See the full explanation below for the reasoning.
Question
How does customer engagement contribute to the 'service level management' practice? 1.It captures information that metrics can be based on 2.It ensures the organization meets defined service levels 3.It defines the workflows for service requests 4.It supports progress discussions
Options
- A1 and 4
- B3 and 4
- C2 and 3
- D1 and 2
How the community answered
(47 responses)- A74% (35)
- B9% (4)
- C4% (2)
- D13% (6)
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