MB2-718 Exam Questions
105 real MB2-718 exam questions with expert-verified answers and explanations. Page 1 of 3.
- Question #1
You implement the Unified Service Desk (USD). Which three statements regarding the debugger are true? Each correct answer presents a complete solution.
- Question #2
What is a limitation of the Field Service mobile app?
- Question #3
Which of the following records can you convert into a case?
- Question #4
You are creating a new knowledge base article about a known product defect After publishing the article, you discover an inaccuracy. You need to correct the issue while maintaining...
- Question #5
Which two security roles are created when you install the Field Service application? Each correct answer presents a complete solution.
- Question #6
You need to provide quick ad-hoc analysis of data from within the Microsoft Dynamics 365 environment. Which Export to Excel option should you use?
- Question #7
You use the interactive service hub to manage cases. Users report that they have difficulty finding a specific knowledge base article when they initiate a search from within a case...
- Question #8
You ship a replacement part to a customer. The customer reports that they receive the incorrect part. You need to initiate a process to return the product to the warehouse. What sh...
- Question #9
You need to install and configure the Unified Service Desk (USD) client. What should you do?
- Question #10
You are attempting to resolve a case. For which situation will the system display a prompt before reaching the Case Resolution window?
- Question #11
You attempt to delete a queue in Microsoft Dynamics 365. You are not able to delete the queue. What are two possible reasons why you cannot delete the queue? Each correct answer pr...
- Question #12
You create a service level agreement (SLA) for cases where the case priority is critical. The SLA must display a warning after 15 minutes and fail after 30 minutes. You create a no...
- Question #13
Which two actions can you perform by using entitlement channels? Each correct answer presents a complete solution.
- Question #14
You implement the Unified Service Desk (USD). Which two statements are true when creating a hosted control?
- Question #15
You plan to combine two cases by using the merge case process. Which option can you specify?
- Question #16
Your organization has a custom entity. You need to ensure that the custom entity is available from the interactive service hub. Which setting for the entity should you modify?
- Question #17
Your organization uses the interactive service hub to manage cases. You need to interact with records in a stream that displays active cases. Which two actions can you perform? Eac...
- Question #18
Your organization's Microsoft Dynamics 365 application is configured with the default setting for parent and child case You need to resolve a parent case. Which statement is true?
- Question #19
You deploy Unified Service Desk (USD). You configure a toolbar container hosted control. You need to ensure that the hosted control is aligned to a specific part of the screen by u...
- Question #20
Which statement defines a User Interface Integration (UH) action?
- Question #21
You are creating a new single-stream dashboard. You plan to filter the dashboard based on cases. Which two components can you add to the dashboard? Each correct answer presents a c...
- Question #22
You are working with the Field Service mobile app in online mode. Which two statements regarding data synchronization are true? Each correct
- Question #23
You need to merge eight similar cases. Which of the following statements is true?
- Question #24
You have two similar cases. One case is named Case1 and the other is named Case2 Each case has a different parent case. You attempt to merge Case1 into Case2. What is the result to...
- Question #25
You have a Microsoft Dynamics 365 environment. You implement Field Service. You need to ensure that users can interact with Field Service on a mobile device. What should you do?
- Question #26
What are three functions of the Unified Service Desk (USD) Global Manager hosted control? Each correct answer presents a complete solution.
- Question #27
You are using the knowledge base article search from the service area. Which two search options are available? Each correct answer presents a complete solution.
- Question #28
You need to create a goal record. For which three fields must you enter data? Each correct answer presents a complete solution.
- Question #29
A customer returns a defective product You plan to ship the product back to the vendor for credit You need to initiate the return process to the vendor. Which type of record should...
- Question #30
A company plans to send out customer surveys. When a customer responds that they are not likely to recommend the company to a colleague, you need to display another question to gat...
- Question #31
You have a Microsoft Dynamics 365 environment. You implement Field Service. You need to update a work order to indicate that you are traveling to the client. Which field in the Fie...
- Question #32
You use the Field Service application. You need to track users and equipment that are available for scheduling. Which resource type should you use?
- Question #33
Which two statements regarding the Unified Service Desk (USD) debugger are true? Each correct answer presents a complete solution.
- Question #34
Which two statements regarding Microsoft Power BI dashboards are true? Each correct answer presents a complete solution.
- Question #35
You need to search for a specific knowledge base article by number. Which two options can you use? Each correct answer presents a complete solution.
- Question #36
You use the interactive service hub for your daily work. You identify a knowledge base article that can assist with an open case for a customer. You need to send the article to the...
- Question #37
A user selects a case from a queue and studies the queue item details for the case. Which two data points are displayed? Each correct answer presents a complete solution.
- Question #38
Which queue type is created when you add a user to Dynamics 365?
- Question #39
You manage a Microsoft Dynamics 365 deployment. You need to enable editable grids for an entity. What should you do?
- Question #40
Which three of the following are valid survey response actions?
- Question #41
The time period for a goal was not set correctly. You need to ensure that a user can correct the goal. What should you do?
- Question #42
You create a Voice of the Customer survey. You need to configure an automatic response each time a customer completes the survey. Which feature or component should you use?
- Question #43
You have the Customer service representative security role. You apply a filter to the active case system view. You need to save the view. What should you do?
- Question #44
You create and activate an entitlement. The start and end dates for the entitlement are in the future. What is the status of the entitlement?
- Question #45
You plan to use surveys. You need to identify the number of entities that are used to store the survey responses. What should you identify?
- Question #46
You have a Dynamics CRM organization. You need to gather customer data by using several surveys. The solution must use out-of-the box functionality. What are three methods that you...
- Question #47
You have a goal for a customer service representative that includes all of the representative s cases from the current fiscal year. For the upcoming quarter, you need to modify the...
- Question #48
Your company has a Dynamics CRM organization that uses FieldOne. A customer calls your company s Help Desk to report a failed device. The Help Desk technician creates a case in CRM...
- Question #49
You plan to create a service activity. You need to identify which types of participant can have defined work hours. Which two participant types should you identify? Each correct an...
- Question #50
You implement Unified Service Desk in your Dynamics CRM organization. You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when...