You have a goal for a customer service representative that includes all of the representative s cases from the current fiscal year. For the upcoming quarter, you need to modify the goal to include only cases associated to a specific subject. Which three actions should you perform? Each correct answer presents part of the solution.

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Accepted Answer

C. Associate the rollup query to the goal record. D. Change the time period of the goal record . E. Update the rollup field on the goal record.

Answer

A. Create a rollup query that filters the case list based on the subject and Created On fields of the

Answer

B. Create a roll up query that filters the case list based on the subject field of the case.

You have a goal for a customer service representative that includes all of the representative s cases from the current fiscal year. For the upcoming quarter, you need to modify the goal to include…

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