Microsoft
MB2-718 · Question #48
Your company has a Dynamics CRM organization that uses FieldOne. A customer calls your company s Help Desk to report a failed device. The Help Desk technician creates a case in CRM. You need to…
The correct answer is D. Convert the case to a work order. See the full explanation below for the reasoning.
Question
Your company has a Dynamics CRM organization that uses FieldOne. A customer calls your company s Help Desk to report a failed device. The Help Desk technician creates a case in CRM. You need to deploy a technician to resolve the issue. What should you do first?
Options
- ALaunch the Schedule Assistant.
- BNotify the technician to verify his job queue.
- CResolve the case.
- DConvert the case to a work order.
How the community answered
(42 responses)- A5% (2)
- B14% (6)
- C7% (3)
- D74% (31)
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