Microsoft
MB2-718 · Question #10
You are attempting to resolve a case. For which situation will the system display a prompt before reaching the Case Resolution window?
The correct answer is B. The case has an open activity. See the full explanation below for the reasoning.
Question
You are attempting to resolve a case. For which situation will the system display a prompt before reaching the Case Resolution window?
Options
- AThe case has a service-level agreement (SLA) that was not met.
- BThe case has an open activity.
- CThe customer will exceed their entitlement allotment
- DThe case has an open parent case.
How the community answered
(34 responses)- A3% (1)
- B79% (27)
- C12% (4)
- D6% (2)
Community Discussion
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