Microsoft
MB2-718 · Question #36
You use the interactive service hub for your daily work. You identify a knowledge base article that can assist with an open case for a customer. You need to send the article to the customer. What…
The correct answer is C. Send a link to the customer by using Email a link. See the full explanation below for the reasoning.
Question
You use the interactive service hub for your daily work. You identify a knowledge base article that can assist with an open case for a customer. You need to send the article to the customer. What should you do?
Options
- ACreate a new email record and set the regarding object to the knowledge base article.
- BUse Microsoft Skype for Business to send a link to the customer.
- CSend a link to the customer by using Email a link.
- DSearch the knowledge base from within the case, and use the Link Article and Email Content
How the community answered
(54 responses)- A13% (7)
- B4% (2)
- C76% (41)
- D7% (4)
Community Discussion
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