Microsoft
MB2-718 · Question #13
Which two actions can you perform by using entitlement channels? Each correct answer presents a complete solution.
The correct answer is B. Restrict users from creating cases by using specified channels. D. Specify the number of cases allowed for each channel. https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/create- entitlement-define-support-terms-customer
Configure Microsoft Dynamics 365
Question
Which two actions can you perform by using entitlement channels? Each correct answer presents a complete solution.
Options
- ASpecify the number of customers allowed to use each channel ___
- BRestrict users from creating cases by using specified channels.
- CRestrict the number of child cases allowed for each parent case with a specified channel.
- DSpecify the number of cases allowed for each channel.
How the community answered
(48 responses)- A6% (3)
- B81% (39)
- C13% (6)
Explanation
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/create- entitlement-define-support-terms-customer
Topics
#entitlement channels#case entitlements#channel restrictions#service management
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