Microsoft
MB2-718 · Question #12
MB2-718 Question #12: Real Exam Question with Answer & Explanation
The correct answer is C. 45 minutes. See the full explanation below for the reasoning.
Question
You create a service level agreement (SLA) for cases where the case priority is critical. The SLA must display a warning after 15 minutes and fail after 30 minutes. You create a normal priority case at 16:00. You change the priority to critical at 16:15. If no action is taken, how many minutes will elapse before the SLA fails?
Options
- A15 minutes
- B30 minutes
- C45 minutes
- D60 minutes
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