Microsoft
MB2-718 · Question #7
You use the interactive service hub to manage cases. Users report that they have difficulty finding a specific knowledge base article when they initiate a search from within a case. You need to…
The correct answer is A. Relate the article to one or more categories. C. Update the article description. See the full explanation below for the reasoning.
Question
You use the interactive service hub to manage cases. Users report that they have difficulty finding a specific knowledge base article when they initiate a search from within a case. You need to ensure that search returns relevant results. What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
Options
- ARelate the article to one or more categories.
- BRelate the article to a more relevant subject.
- CUpdate the article description.
- DAdd additional keywords.
How the community answered
(33 responses)- A70% (23)
- B9% (3)
- D21% (7)
Community Discussion
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