Microsoft
MB2-718 · Question #7
MB2-718 Question #7: Real Exam Question with Answer & Explanation
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Question
You use the interactive service hub to manage cases. Users report that they have difficulty finding a specific knowledge base article when they initiate a search from within a case. You need to ensure that search returns relevant results. What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
Options
- ARelate the article to one or more categories.
- BRelate the article to a more relevant subject.
- CUpdate the article description.
- DAdd additional keywords.
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