820-427 Exam Questions

What two statements correctly describe vision or mission? (Choose two.)

What two statements are true about Key Performance Indicators (KPIs)? (Choose two.)

Which is a critical first step when thinking about how to communicate technical content to a senior business manager?

Your company wants to increase sales by selling in new countries and by getting more repeat orders and revenue from current customers. What is one technique that can help to commun...

When asked about IT skills gaps, where does "Speak business language" fall in a list of concerns?

What is a recommended technique for building a good relationship with someone who has a dominanting or very strong personality?

IP addressing can be assigned in either a static or dynamic method. Which two devices would likely be assigned dynamic IP addresses? (Choose two.)

Which protocol ensures accurate local-time synchronization within a network that consists of routers, switches, and other devices?

Several of the Cisco small business switches allow you to assign roles to ports depending on what device you are connecting. What is this functionality called? Select exactly 1 ans...

Which two communications or interpersonal skills are critical for an Enterprise IT Business Specialist? (Choose two.)

What is a primary benefit of asking questions to stakeholders who do not have strong decision authority over project funding, but who do have relevant experience?

Which two are characteristics of using effective questions to gather information? (Choose two.)

Which discovery methods or aids are typically free?

Which discovery methods or aids typically cost a fee?

Which two are examples of open-ended questions? (Choose two.)

Which two are true of closed questions? (Choose two.)

Which financial analysis term or technique identifies if an investment is of benefit to the company?

A business case shows that an investment has a positive return for a business unit. You suggest cloud-based Infrastructure-as-a-Service (IaaS) should be used instead of upgrading I...

A Finance Director tells you that the company will begin to implement a "chargeback approach" on January 1 of next year. What approach would make it easiest for you to directly ali...

Your company is launching a new business and leaders are unsure if government regulations will limit growth. You are planning to discuss the business case with a Finance Director....

Which three are important skills or personality traits for a project manager (PM) to have? (Choose three.)

What development methodology includes adaptive planning, early delivery of partial solution pieces, continuous improvement, and delivering products with the minimum amount of work?

Your ten month-long project has been underway for six months, but it needs to be accelerated so that all project objectives are met a month earlier than originally planned. What tw...

You want to convince an executive that a project's risks are understood and there are plans in place to address possible issues. What action should you do take before the meeting t...

Which is a good technique to demonstrate the value of technology so that stakeholders can understand what is possible?

What impact on business can cloud technologies provide?

Which could be a layer within an enterprise architecture?

You need to evaluate a solution to improve security for access to the company intranet. Which action should be in scope of your work?

What is one reason to include a data analytics specialist in design work for a new customer service portal?

Which two should be part of a testing plan involving a new technology? (Choose two.)

Two mid-level marketing managers have decision authority for a new reporting system. Which approach can identify a reliable view of requirements for this solution?

With reference to the Healthcare market, which can be seen as a compelling event representing an opportunity for virtual desktop technology?

You typically have some measure of control over which two factors of SWOT? (Choose two.)

When discovering the potential solution options for addressing business needs, what is a the purpose of doing a gap analysis?

What method is recommended for mapping out an organization's current processes and to design future processes?

Why should a Solution Architect develop a business case?

Which two statements about a company's or product's Value Proposition are true? (Choose two.)

Which three elements are included with Cisco Small Business Support Service? (Choose three.)

Cisco Partner Advisor is available for select and eligible registered partners who are selling into the commercial and small business segments. Which two types of question could be...

With Cisco Unified Communications Manager Express running on the Cisco 2921ISR G2, how many phones can be supported?

Which two Cisco switches support IPv6? (Choose two.)

The Sales leader is an important stakeholder. Why is it important to map technology capabilities to his interests?

A business lead in a large service supply chain organization wants to improve information sharing within his operations team through the use of wikis and other collaboration techno...

An IT team is designing a Proof of Concept (PoC) for a mobile email account provisioning system. Which best describes this activity?

You need to decide on a maintenance approach for a private cloud storage and backup solution. Which would be a good alternative?

An IT Architect for an international consulting firm is tasked with gathering technical requirements for the company's new email platform. What is the most effective way to underst...

Which two statements are true about Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)? (Choose two.)

A new video solution is being adopted more slowly than the business needs it to be. Which phase/activity most likely caused this issue?

A large company acquires a smaller, more innovative start-up company. What should you think about to ensure a smooth transition to your solutions?

You are starting the Design phase for a new customer management center. What do you need to understand about users and their interests?