Which two are true of closed questions? (Choose two.)

Question

Options

• AClosed questions are used to retrieve facts.
• BRespondents can answer closed questions more quickly because they seek a limited amount
• CClosed questions are used to retrieve opinions.
• DClosed questions are used to make decisions based on the data in a report.
• EClosed questions are excellent for workshops where you need people to come to a consensus

• A
  96% (25)
• C
  4% (1)

Explanation

A is correct because closed questions constrain respondents to specific, predefined answers (yes/no, multiple choice, scales), making them ideal for collecting factual, measurable data rather than narrative responses.

B is correct because the limited response set removes the cognitive load of formulating a free-form answer - respondents simply select from available options, making data collection fast and consistent.

C is wrong because opinions are nuanced and benefit from open questions that allow free-form expression. Closed questions force opinions into rigid categories, losing important context.

D is wrong because decision-making from report data is an analytical activity, not a question type characteristic - it doesn't describe what closed questions do.

E is wrong because consensus-building requires dialogue and exploration of varying viewpoints, which is the domain of open questions and facilitated discussion. Closed questions shut down conversation rather than build agreement.

Memory tip: Think of closed questions as a locked door - you can only enter through one of the preset keyholes (predefined answers). This makes them fast and fact-focused, but useless when you need someone to freely express a complex thought or reach shared understanding with others.

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